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 CONSULTATIVE DIAGNOSIS/CARE INFUSION LAB FINANCIAL RESEARCH INTEGRATIVE MEDICINE |
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Services
Western Washington Oncology offers its patients many services. In this section, we provide descriptions of those services in an attempt to answer the questions you may have.
Appointments
Clinic visits are by appointments only. If you need to cancel or change a scheduled appointment, we would appreciate 24 hours notice. If you have been given an appointment by one of the physicians after hours, please call our office the next day to confirm your appointment time. Urgent care is available during regular office hours.
Prescription Refills
All prescription refills should be obtained during normal office hours. The on-call physician will provide no narcotic medication after hours.
Emergencies
For true medical emergencies outside of regular clinic hours, call (800) 264-9390 to reach the on-call physician. Or, go to the nearest emergency department or call 911.
Instructions
* If This is Your First Visit: Please arrive at least 15 minutes prior to your appointment so we can register you. We will also need your previous medical records and all pathology and/or radiology information.
* If You Need Laboratory Tests: Please arrive at the laboratory 15-20 minutes prior to your appointment time.
* Chemotherapy Appointments: Physician appointments and chemotherapy appointments are tracked separately. It is important to tell the receptionist or chemotherapy nurse if you need to see your physician on your next chemotherapy visit so the schedules can be coordinated.
* Family Conference Appointments: Families of patients can schedule a conference with the patient's physician. There is a fee based on time. The fee will be charged to the family member requesting the conference and is payable at the time of service. Insurance may cover this service and will be billed on your behalf. We recommend the family designate a spokesperson and pre-plan questions to ask. This will assure all information is addressed in one meeting.
Insurance/Fees
The Clinic participates in several PPO/HMO organizations, as well as accepting Medicare assignments and Medicaid. If your insurance requires a referral from your Primary Care Physician, it must be obtained prior to your appointment time. Please notify our reception staff. Our staff verifies all insurance coverage on your first visit. Pre-certification and pre-authorization are provided. Co-payments are due at the time of service, as are co-insurance amounts for all pharmaceutical expenses. All charges will be billed to your insurance carrier. Balances are due within 30 days. If your insurance coverage changes, please notify our office immediately. Failure to notify our office of insurance changes may result in non-covered charges. In this event, any non-covered charges become the full responsibility of the patient. For questions regarding your charges or your account, please call the billing staff between 10 a.m. and 4 p.m. daily.
Western Washington Oncology offers its patients many services. In this section, we provide descriptions of those services in an attempt to answer the questions you may have.
Appointments
Clinic visits are by appointments only. If you need to cancel or change a scheduled appointment, we would appreciate 24 hours notice. If you have been given an appointment by one of the physicians after hours, please call our office the next day to confirm your appointment time. Urgent care is available during regular office hours.
Prescription Refills
All prescription refills should be obtained during normal office hours. The on-call physician will provide no narcotic medication after hours.
Emergencies
For true medical emergencies outside of regular clinic hours, call (800) 264-9390 to reach the on-call physician. Or, go to the nearest emergency department or call 911.
Instructions
* If This is Your First Visit: Please arrive at least 15 minutes prior to your appointment so we can register you. We will also need your previous medical records and all pathology and/or radiology information.
* If You Need Laboratory Tests: Please arrive at the laboratory 15-20 minutes prior to your appointment time.
* Chemotherapy Appointments: Physician appointments and chemotherapy appointments are tracked separately. It is important to tell the receptionist or chemotherapy nurse if you need to see your physician on your next chemotherapy visit so the schedules can be coordinated.
* Family Conference Appointments: Families of patients can schedule a conference with the patient's physician. There is a fee based on time. The fee will be charged to the family member requesting the conference and is payable at the time of service. Insurance may cover this service and will be billed on your behalf. We recommend the family designate a spokesperson and pre-plan questions to ask. This will assure all information is addressed in one meeting.
Insurance/Fees
The Clinic participates in several PPO/HMO organizations, as well as accepting Medicare assignments and Medicaid. If your insurance requires a referral from your Primary Care Physician, it must be obtained prior to your appointment time. Please notify our reception staff. Our staff verifies all insurance coverage on your first visit. Pre-certification and pre-authorization are provided. Co-payments are due at the time of service, as are co-insurance amounts for all pharmaceutical expenses. All charges will be billed to your insurance carrier. Balances are due within 30 days. If your insurance coverage changes, please notify our office immediately. Failure to notify our office of insurance changes may result in non-covered charges. In this event, any non-covered charges become the full responsibility of the patient. For questions regarding your charges or your account, please call the billing staff between 10 a.m. and 4 p.m. daily.
